Refund & Return Policy

At Alibarbar Vape Australia, your satisfaction is our priority. While we aim to deliver every product in perfect condition, we understand that issues can sometimes occur. Please read our return and refund terms carefully.

✅ Return Eligibility

Due to the nature of disposable vape products and hygiene standards, we only accept returns under the following conditions:

  • You received the wrong item

  • Your item arrived damaged or defective

  • Your package was not delivered

📦 Returns must be requested within 7 days of receiving your order. The product must be unused, unopened, and in its original packaging.

❌ Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind

  • Opened or used vape products

  • Items returned without prior authorization

💰 Refund Process

If your return is approved:

  1. We will issue a full or partial refund to your original payment method.

  2. Refunds are typically processed within 3–5 business days after receiving your return or confirming an issue.

🔁 Exchanges

If your item is faulty or incorrect, we may offer a free replacement or alternative solution.

📬 How to Request a Return or Refund

To initiate a return or report an issue, contact us at:
📧 sales@alibarbarvapez.com
Please include:

  • Your order number

  • A clear photo of the product (if damaged or incorrect)

  • A brief description of the issue

🚚 Return Shipping

  • If we are at fault (wrong or damaged item), return shipping is on us.

  • If the item is returned for any other approved reason, you may be responsible for return postage.

We value your trust and aim to resolve all issues quickly and fairly. Thank you for shopping with Alibarbar Vape Australia.